BuzzWaxx Rock Shop Policies | Please Read Carefully

We have selected items to sell from around the world for you. These items are not in our inventory but we believe they are genuine stones and products from Sellers that have joined our page to ship to you from their location. Each item may have detailed shipping information from the sellers that BuzzWaxxRockShop is bound to. To save you the trouble of reading shipping policies, here is a summary:

But First: 

Our sole category for our BuzzWaxxRockShop collection is 

  • BuzzWaxx Collectible Rocks

In the category of BuzzWaxx Collectible Rocks, BuzzWaxx LLC is the sole contact from purchase to delivery of our products. We are the Seller and Packer and Shipper our own Items.

  • BuzzWaxx LLC is only Liable for point of sale and packaging with an on time shipping and handling.
  • BuzzWaxx LLC, Is not Liable for Shipping errors, delays, lost or stolen shipments. Our Items are one of a kind and cannot be replaced. If damaged in shipping, returns are accepted. Buyer will pay return shop cost and then may be refunded for the purchase of individual item that was broken. If Buyer buys a multi piece box and 1 item is broken, buyer shall only claim the one item damaged and only be able to return the one item for refund. No refunds for non-damaged items. Buyer will provide evidence of the damage. Gift items are non-return items and nonrefundable.  All sales are final. No returns without contact and authorization.
  • BuzzWaxx LLC will ship internationally with proper address and payment. 
  • All Buyers are verified before order can be processed and fulfilled.
  • We process and ship within 3-7 days depending on Weekend and Holidays.

If  you want to check on any order from our site, please Contact Us, in the form below, with your Email, order number, address and tracking number if you have one, so that we can verify shipment.

We accept all types of payment methods through our secure payment portal. You do not have to have a PayPal account to process credit cards. Select Payment options and Select PayPal Express to pay without a PayPal account. 

Thank you for purchasing from our Store and Please solve any issues with your order through us before rating your experience on our reviews. Contact Us form at the bottom of this page.

We want all our Customers to be Happy to Shop with Us and Receive Their Items with Joy! 

Sincerely,  Melissa, BuzzWaxx Collectible Rocks

BuzzWaxx LLC 2017

Items  in the categories of

  1. Natural Tumbled Polished Carved Cut 

  2. Natural Rough Untreated 

  3. Beads Chips Jewelry 

  4. Lots

may take from 30 to 60 days by ePackets from China. Shipping can involve holiday time in other countries and the US. Many items have free shipping. China does have low cost paid shipping called ePackets. ePackets do have tracking numbers and you will be updated with tracking numbers as they become available. Usually a 10 business day processing period before order fulfillment is required on the seller's side. These Businesses are generally reliable but occasionally errors do happen. 

If you have any issues, concerns or questions please contact us.

We will be happy to assist you with you purchase.

Contact Us in the form below.

 

Buyers:

Refunds and Returns are as follows:

If you have not received your shipment within sellers shipping schedules which are individual to the seller,  we ask you to wait the full 60 business days after receipt of your tracking ID for ePacket delivery, business days before contacting us. Always use a PayPal verified address. Verify the shipping address on your order. If you just made an order and want it shipped to another address that is not on your order, you must contact us ASAP so that we can contact seller directly to try to update your address. There is no guarantee from BuzzWaxx LLC, that we can solve any disputes or issues for You or between You and the Seller but we will try on a case by case basis.  

Drop Ship Information

  • BuzzWaxx LLC, is not affiliated with any of the products in collection categories listed below, 1-4, nor is it responsible for any shipping errors, delays or seller shipping schedules or costs incurred.
  • BuzzWaxx LLC, is not responsible for any reviews that relate to shipping or receiving from 3rd party sellers but will do all that it can to solve issues related to shipping communications between buyer and seller but will remain as a 3rd party. 
  • BuzzWaxx LLC, is not responsible for 3rd party lost, stolen or broken items due to shipping and Postal errors.
  • BuzzWaxx LLC will try to resolve any evidential issues that it can for both Seller and Buyer but will not be held liable monetarily as it is a drop ship company, fulfilling orders for the sellers and advertising for the Sellers while maintaining a Reputable store for the Buyers. 
  • All Buyers are verified before order can be processed and fulfilled.
  • BuzzWaxx LLC, does not warehouse any items in the collection categories of

  1. Natural Tumbled Polished Carved Cut 

  2. Natural Rough Untreated 

  3. Beads Chips Jewelry 

  4. Lots

These categories are all drop ship sellers who have joined our site.  Drop ship sellers have their own business guidelines and by ordering through BuzzWaxx Rock Shop, you are bound to their guidelines and payment processes but because BuzzWaxx follows their guidelines, you will automatically be our advocate as our customer. 

  

Worldwide, available by some suppliers, contact us to find out if we can fill your order. 

Countries Supported by

Epacket small packages

Australia
Austria
Belgium
Brazil
Canada
Denmark
Finland
France*
Germany
Greece
Hong Kong
Hungary
Indonesia (currently in a trial run)
Ireland
Israel
Italy
Japan
Kazakhstan (currently in a trial run)
Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Spain
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Kingdom**
United States***
Vietnam (currently in a trial run)
* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

*** United States: Packages can be shipped to all states, territories and military addresses within the United States.

Source: China Post ePacket Fees and Regulations, ePacketExpress

Average ePacket Shipping Times

Brazil: 20 to 30 business days

Mexico: 20 business days

Vietnam: 5-7 business days

Russia, Ukraine and Saudi Arabia: 7-15 business days

All other supported countries: 7-10 business days

 

Shipping may not be available to some countries. We do not ship until payment is completed and fulfillment is verified with ourselves and suppliers.